SERVICE
We’re a full-service provider of propane to homes, farms and businesses. Tell us about your needs.
PROPANE OR HEATING EMERGENCY? CALL OUR 24/7 HOTLINE: (563) 357-0816.
SERVICE AND SAFETY: OUR PRIORITIES
When we say we focus on customer service, it’s not just talk. We are your neighbors; and we strive to be responsive, knowledgeable and caring. We get to know our customers and do what we can to make it easy for you to be our customer.
You’ll find our propane prices competitive; we put safety first; and our account managers, drivers and service technicians listen to your needs and concerns. For more information about our energy solutions or to order propane contact: 800-730-2838.
Western Illinois and eastern Iowa turn to River Valley Cooperative for propane, and we’re here to help.
PRICING OPTIONS
You can have your payment automatically deducted from a checking or savings account, and we offer the following propane contracting options:- Prepay
- No-money-down
- Pay your invoice online in the Customer Portal and view past invoices. Visit: https://shop.rivervalleycoop.com/
- Budget Billing – This program estimates your yearly propane bill and divides it into 12 equal monthly payments. It begins June 1 each year. Any existing balance or remaining credit balances at the end of the Budget Billing cycle are adjusted into the next year’s payment.
AUTO DELIVERY
Sign up for our auto-schedule delivery program, which uses a monitoring system to make sure you never run out of propane.Minimum annual usage required, and tanks smaller than 500 gallons do not quality for auto-delivery.
For more information about our energy solutions or to order propane, use this form or contact: 800-730-2838.
PROPANE SAFETY: NO HIGHER PRIORITY
Propane as a fuel has a strong safety record. That’s because it is highly regulated at state, local and federal levels. The propane industry, including propane delivery companies like River Valley Cooperative, hold to high safety standards.
Our technicians are certified and undergo regular training to ensure safe practices and put your safety first.
WHAT TO DO IF YOU SMELL GAS
In the rare event of a propane leak, you must know how to protect yourself and others. These steps are essential to protect people and property. You must take them without delay as soon as you smell propane, either inside your home or anywhere else there is gas equipment.
- Extinguish candles, cigarettes and other sources of ignition
- Get yourself and everyone else out of the house or wherever you smell gas IMMEDIATELY
- Don’t use any light switches, thermostats, telephones or appliances until you are safely out
- Close the propane tank safety valve if you can safely access it
- Call 911 and River Valley Cooperative's hotline (563) 357-0816 as soon as you are a safe distance away from where you smelled gas
- Give first responders and qualified propane service technicians time to check for escaped gas and do any needed repairs
- Even if you no longer smell gas, stay away and don’t try to turn on the propane supply valve
- Make sure a trained propane service technician repairs the leak, then inspects all gas appliances and relights the pilots
- Wait until you are given permission before you return
INSTALL A PROPANE GAS DETECTOR
Did you know you may not always smell a gas leak? Some people, especially the elderly, are unable to detect the scent of gas. Colds, allergies, sinus congestion, tobacco, alcohol, and some prescription medications may diminish your sense of smell.
To keep you safe, we encourage you to install a propane gas detector in accordance with the manufacturer’s instructions.
SAFETY VIDEOS
These informative videos were provided by the Propane Education & Research Council.
IF YOU SUSPECT A GAS LEAK
Everyone in your family should know what to do if they smell propane.
HOW TO TURN THE TANK OFF
There are a few reasons why you’d need to turn off the flow of propane to your tank. Fortunately, turning a tank off is very easy. Everyone in your family should know what to do if they smell propane.