Late Charges are applied to accounts that are not brought current by the end of the business day on the 12th. If payment is not received or postmarked by the 12th day of the month, a late charge of 5% is applied to the total unpaid amount.
Finance Charges are applied to accounts that are not brought current by the end of the business day on the last day of the month. If payment is not received or postmarked by the 30th or 31st day of the month, an additional finance charge of 2% is applied to the total unpaid amount.
Delayed Billing is available for products and services depending upon the marketing program in affect at any given time.
Delayed Billing is available to agriculture propane customers through our Summer Fill Program. Customers have the option to have their propane tanks filled during May, June, July and August and full payment is not due until October 12th.
What is a Level Payment Plan?
Is LPP available for Agriculture or Commercial use?
LPP is only available for residential use and to non-profits, like churches and places of worship.
How is the monthly LPP payment determined?
Your monthly payment is determined by a calculation of your average yearly usage for the past three years and projected market price. This equalizes your propane gas bills to avoid peaks in times of higher consumption. The monthly payment may need to be adjusted in the spring depending on the market price fluctuation.
When is payment due for an LPP Account?
Payment is due by the 25th of each month.
The recommended form of payment for LPP is automatic debit, or ACH, from your checking account. The Equity offers LPP withdrawal options of the 3rd, 12th, or 25th of each month.
Can I roll my LPP Account Balance in the next propane season?
All LPP Accounts must be paid in full by April 25.
Accounts with credit balances have the option to roll the credit into the next LPP calendar year or receive a check for the balance leftover.
Accounts that receive a late season fill, April, may call and speak with the Customer Care Team about their repayment options.
Are there any fees for participating in the Level Payment Program?
Accounts Paying by Check will be charged an annual service fee of $25.00.
Accounts Paying By Electronic Draft (ACH) are not charged an annual service fee.
Accounts with an Equity Lease Tank that uses less than 800 gallons in a 12 month period are charged an annual tank lease fee of $45.00.
If an "Out of Gas Safety Check" is required, it is $75.00 if performed Monday thru Friday. Any safety check performed on Weekends and Holidays is $150.00. The Equity encourages the Keep Full Program for minimal service disruption and to avoid out of gas fees.
Estimated price per gallon**
$2.423
Average Yearly Propane Usage
800 gals
Average Annual Propane Cost
$1,938.40
Average Bi-Annual Fill Up Cost
$969.20
Average Monthly LPP Payment
$165.00
Total of 12 LPP Payments
$1,980.00
Credit Balance
$41.60
**Based on 10 year average (10/2008 - 03/2019) US Residential Propane Price from https://www.eia.gov/
What is a Fixed Price Contract?
What products are eligible for a Fixed Price Contract?
What is a Prepaid Contract?
Why do you no longer offer Semi-Annual Fuel Billing?